Cancellations

Meeting Space Cancellations

All fees for The Pyle Center's lounges and rooftop terrace, as well as the dining room at the Lowell Center are nonrefundable.

When a program cancellation is necessary, please call the Scheduling Department as soon as possible to release the conference space for reassignment.

Catering Services Cancellations

  • No catering charges are applied if cancellations are made at least 10 days prior to the first day of the event.
  • If food and catering is cancelled between five and nine days prior to the event, groups will be charged 50% of their order.
  • No refunds will be made if cancellations are made less than five days prior to the event (after the final guarantees are submitted).
  • If cancellations are made due to inclement weather, some charges may apply. Please contact the ECC Scheduling Department for details.

Distance Education Networks/Technological Services Equipment and Service Cancellations

Equipment and services may be cancelled with notice at least 48 hours in advance of the scheduled use, with the exception of the computer labs (see below). Charges will be assessed for any service or equipment contracted from outside providers. When cancellations are made with less than 48 hours advance notice, clients will be assessed the full charge for all ordered equipment or services. For details, please visit the ICS web site.

Distance Education Room 235 Cancellations (still to be determined)

Computer Lab Cancellations

Cancellations due to low enrollment will not be charged (48 hours advance notice required). For cancellations for any other reasons, charges will apply. For details, please refer to the ECC Services and Equipment Rate Schedule.

Lodging Cancellations

Guestrooms will be held until 6:00 p.m. on the scheduled date of arrival unless guaranteed for late arrival with a credit card (MasterCard, VISA, Discover and American Express). If cancellations are not made by 6:00 p.m., the first night's lodging will be charged to the credit card. For Special Event Weekends' cancellations, see the Lowell Center Guest Room Policies.

Parking Cancellations

Reserved parking permits must be cancelled at least 24 hours in advance or clients are responsible for the parking fee.